Case Study – MIG

The Solution

First and foremost, KleenMark provided MIG with a dedicated account manager, who has years of industry experience and time working with KleenMark and its clients.

Having an account manager who is in tune with MIG’s facilities and tenants, regularly on site and available at moment’s notice is integral to delivering consistent results – and it’s a rarity in the industry that separates KleenMark.

On top of that, most KleenMark account managers and supervisors began as cleaners, so they know the nuanced needs of clients such as MIG. This means they can “talk the talk” to ensure client needs are communicated quickly and clearly to their cleaning teams.

“I wish we could clone our account manager, Enrique Santana,” said Tara Woodall, MIG’s director of business development and communication. “So many cleaning companies have high turnover, but it’s low at KleenMark because they know it’s important for their clients to have consistency.”

Along with that experience comes clear communication, which Woodall said is a game changer. From specific tenant needs to COVID-19 cases, all it takes is an email or text to Enrique and she knows the problem will be handled promptly.

To support the human touch, KleenMark also uses digital tools, including a client portal where MIG staff can submit work requests and review cleaning audits whenever they like.

“The best thing in the world is I don’t have to think about it again,” Woodall said. “That’s so awesome. KleenMark is top of the line.”