KleenMark Hires Mike Staver as New Director of Operations

Madison, WI – KleenMark is excited to announce the hiring of Michael Staver as our new Director of Operations. Mike is joining KleenMark from another leading Building Services Contractor where he spent 10 successful years working his way up to the role of Regional and National Accounts Manager for the Central Midwest Region.

“Mike is a tremendous addition to the KleenMark team”, said KleenMark President and CEO Scott Stevenson. “In his prior role he was responsible for outstanding customer retention, but what impressed us the most in the recruitment process is his talent for listening, communication, and helping his team achieve success.
Mike will be responsible for leading the KleenMark operations team throughout the state of Wisconsin and the Upper Midwest. He will also be primarily accountable for managing and strengthening our customer partnerships.
“I hope to make a positive impact on KleenMark by combining my past experiences with an already well-organized company”, said Staver. “My goal is to assure the right support is provided to our team and everyone’s roles and opportunities are maximized.”
Added Stevenson, “Mike’s desire is to improve the effectiveness of our processes and build the kind of deep, local relationships that set KleenMark apart from other national contractors. He is a perfect match for our growing company.”

About KleenMark:

Over the last 60 years KleenMark has become the #1 family-owned Wisconsin building services contractor and the state’s first CIMS-Green Building with Honors certified green cleaning company. They are committed to solving the problem of cleaning the best and biggest buildings across the Upper Midwest through the development and application of the industry’s premier management, hiring, and production processes.
Headquartered in Madison, WI, we’re proud to provide local support in Milwaukee, the Fox Valley-Green Bay, Wausau, and Western Wisconsin.

KleenMark is proud to once again be named an IB Executive Choice Award Winner!

7 Reasons we’re the 2017 InBusiness Executive Choice Award Winner for Building Maintenance

It’s true that without all of our cleaners, staff, and management, we couldn’t keep this company running. But it’s also true that without the trust of our clients, we wouldn’t have anything to clean!
And that’s why we’re super excited, honored, and humbled to announce that for the seventh year in a row we’ve been named the InBusiness Executive Choice Award Winner in the Cleaning/Building Maintenance Company category.
So, in honor of that, we’re sharing seven our favorite customer comments from 2017!
KleenMark is proud to once again be named an IB Executive Choice Award Winner!

#1 from a client with multiple large locations and a big corporate headquarters…

“David found and returned four $100 bills in Reedsburg while cleaning. Paul who had lost the money, came up to me, to thank us, for having an individual with honesty like David, who would go and find him!”

#2 from a local healthcare company…

“We love Luis! He is a kind, caring, friendly and always helpful member of the team. Just wanted to share how much we appreciated his assistance today…and truly every day.”

#3 from a premiere local property manager…

“Enrique is the best manager we have ever had.”

#4 from a local realtor and property management company…

“I don’t remember all of our buildings looking so good EVER. We have seen a great deal of improvement the last few months and really appreciate it.”

#5 from a cheesemaker…

“Christy reports that the plant manager is very excited to have KleenMark at the plant. At one of the morning meetings he said there has been significant improvements in the cleaning.”

#6 from our CIMS Auditor…

“Your staff is doing a great job, please pass this along to them!”

#7 from a local manufacturer…

“KleenMark is on the right path and everything is looking really good here. You have a great group of people working for you!”
Thanks again to everyone who helped us achieve this amazing honor!
If you’re a local company that needs cleaning 5 days / week, click here to learn more about how we can help you keep your buildings clean.

KleenMark Re-Awarded Highest Level of Certification in the Commercial Cleaning Industry Worldwide

CIMS – Green Building w/ Honors certification makes KleenMark the only Madison, WI-based commercial cleaning company able to meet the green cleaning policy prerequisite of LEED V4.

Madison, WI, August 10, 2017: KleenMark, Wisconsin’s commercial cleaner for over 60 years, is proud to announce they have been re-awarded their industry’s highest level of certification; the ISSA Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (GB) certification with Honors.
In 2011, KleenMark became the first Wisconsin commercial cleaning company to receive this certification and is still the only cleaning company based in Madison (and one of a handful worldwide) to achieve the “with Honors” designation from the ISSA.
“From our front-line cleaners to our top-level management everything we do is designed to deliver the highest standards of clean and professionalism for our clients and their buildings,” says Ashley Matthys, Vice President of Human Resources, KleenMark. “So, we’re excited to see that our hiring, training, safety, chemical selections, and management practices are once again being recognized as world-class.”

How the CIMS Certification Process Works

To be re-certified, an independent, accredited assessor verified via extensive review and random site visits that KleenMark has systems in place to deliver consistent, professional services that meet customer needs and expectations in areas such as:

  • Quality systems
  • Service delivery
  • Human resources
  • Health, safety, and environmental stewardship
  • Management commitment
  • Green Building

Of note for our clients, CIMS-GB is now a direct compliance option to meet the green cleaning policy prerequisite of Version 4 of the U.S. Green Building Council (USGBC) revised Leadership in Energy and Environmental Design for Existing Buildings: Operations and Maintenance (LEED EB: O&M) rating system.
“Recertification is more than a certificate. It shows we are continually working to improve our product, our process, and outcomes for the good of our customers, KleenMark employees, and the environment,” explains Susan Enlow, Executive Vice President, KleenMark. “CIMS-GB certification makes me proud to work for a company that says ‘we care’ and backs it up!”
For more information about CIMS and CIMS-GB certification, visit issa.com/standard.

About KleenMark

Every day the cleaning professionals at KleenMark Services Corp. (KleenMark) are trusted to maintain the health and appearance of millions of sq. ft. of Wisconsin’s best commercial, healthcare, industrial, and educational facilities.
Family-owned and headquartered in Madison for over 60 years, KleenMark is proud to be one of Dane County’s largest employers and one of a handful of building service contractors worldwide to have been awarded the CIMS-GB with Honors designation from ISSA for excellence in cleaning, sustainability, and management. KleenMark is also a local distributor and service provider for leading janitorial supplies and equipment brands such as Tennant®, Windsor Kärcher, 3M™, and Triple S®.
To learn more about KleenMark, visit www.kleenmark.com.

About CIMS and CIMS-GB

The ISSA Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (CIMS-GB) is a management framework designed to assist building service contractors and in-house cleaning departments to develop and maintain quality, customer-focused organizations, capable of delivering a comprehensive green cleaning program based on LEED EB: O&M green cleaning criteria. CIMS and CIMS-GB were created through a true consensus-based process that brought together representatives of the cleaning, facilities management, and purchasing communities. 

About ISSA

The leading trade association for the cleaning industry worldwide, ISSA works tirelessly to increase members’ professionalism and success via business tools, education, industry standards, publications, plus legislative and regulatory services that specifically focus on the professional cleaning industry.
ISSA’s global membership includes more than 7,000 distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers, and associate service members.
The association is headquartered in Northbrook, IL, USA, with regional offices in Amsterdam, Netherlands; Leicester, United Kingdom; Mexico City, Mexico; and Shanghai, China.

2016 InBusiness Executive Choice Award Winner for Cleaning / Building Maintenance

2016 InBusiness Executive Choice Award Winner for Building Maintenance

Every December for the last five years KleenMark has been humbled.
Why? Because in each of those years KleenMark has been named the InBusiness Executive Choice Award Winner in the Cleaning/Building Maintenance Company category.
2016 InBusiness Executive Choice Award Winner for Cleaning / Building Maintenance
And this year, our sixth year in a row, were humbled again. That’s because once again a select group of Greater Madison business executives has named us the 2016 InBusiness Executive Choice Award Winner.
For that great honor we say THANK YOU! And congrats to the other nominees who push us to get better every year.
And as we get ready to head into 2017 that’s exactly what we’re focused on. In 2017 we can’t wait to share with you all of the improvements we’ve been testing and working on behind the scenes at KleenMark HQ.
Stay tuned and Happy Holidays from the entire KleenMark team!

How to Hire Cleaners the KleenMark Way

5 steps that help KleenMark hire more amazing cleaners

If you’re a manager you know that even with the best processes, the maximum quality of your team’s work depends on the make-up and ability of your employees.
That’s a fact we take to heart at KleenMark. From our CFO to our newest cleaners, we depend on having a talented team that’s capable of consistently doing great work in a fast-paced environment.
For us, the wrong hires = bad business.
Refer your friends and get $75!
So we know that before our cleaners ever put on a backpack vacuum identifying a great person is the best way to make sure you smile every time you see a blue KleenMark polo shirt in your building.
Which is why after 60 years and thousands of hires, we’re (extremely) proud to have developed a modern hiring process that consistently that blends technology with people to identify applicants we’ll be proud to have on our team.
And today…we’re going to give you a sneak peak into the 5 steps in that process we use to hire more amazing cleaners every single day.

KleenMark’s 5-Step Process for Hiring Cleaners

How to Hire Cleaners the KleenMark Way

1. Recruiting Team.

We’ve built a dedicated, bilingual recruiting team that is relentlessly focused on one thing…finding and hiring great cleaners. With multiple decades of experience in this industry we combine our deep recruiting knowledge with the latest technology to constantly build a database of prospective talent that can support our growth as we need it.

2. Online / In-Person Assessments and Interviews.

Our number one goal is to place cleaners in your building you can trust to act as an extension of you and your company. That’s why every potential hire is put through a thorough screening process that includes a behavioral assessment, phone, and in-person interviews before an offer of employment is extended.

3. Verification.

We’re committed to doing things the right way and to placing people in your building that you can trust. That’s why we perform thorough background checks – reviewing a seven-year period – through Consolidated Court Automation Program, E-Verify, and more if required.

4. References / Drug Testing.

We think that the past performance can be a good indicator of future behavior so we also verify a minimum of two positive previous employment references for every new hire. All KleenMark employees are subject to a random drug testing policy both before and during their employment.

5. Hiring and Training.

After an offer of employment is made and accepted every one of our cleaners is required to verify they have completed a thorough online training program that outlines our expectations and the ongoing resources available to them as a part of the KleenMark (and your) team.
Download This:
KleenMark's 5-Step Hiring Process

2015 InBusiness Executive Choice Award Winner for Building Maintenance

KleenMark is excited to share that we’ve been named the 2015 InBusiness Executive Choice Award Winner in the Cleaning/Building Maintenance Company category.
For the sixth(!) year in a row, a select group of Greater Madison business executives, gave us this honor.
With no names to choose from on this fill-in-the-blank survey, it is a huge honor that KleenMark was at the forefront of the mind’s of these executives.
As we approach our 60th anniversary next year, we’re so thankful to be consistently trusted to keep Madison’s best commercial, healthcare, and industrial spaces clean.
So, thank you to everyone that voted, our clients, and especially our great staff for all of the hard work to make this happen.

Getting to know Trina Keller, KleenMark VP of Finance

Getting to Know: Trina Keller, VP of Finance

“Getting to Know” is a series that tells the story of the talented people who make up the KleenMark team. Today we’re getting to know Trina Keller who is the Vice President of Finance for KleenMark. She combines her experience working with everyone from start-ups to one of the best CPA firms in the world to help make our finance department innovative, fun, and empowering.
Getting to know Trina Keller, KleenMark VP of Finance
Can you tell us a little bit about your career path before coming to KleenMark?
I was most recently a Senior Manager at Grant Thornton, a large, international independent audit, tax and advisory firm, up until 2009 when I left to work on my own and stay at home part-time.
A few months ago I had an opportunity to assist KleenMark in a temporary capacity with no intention of staying here on a full-time basis. However, as I got to know the organization better, it became clear that KleenMark was an organization that I could see myself contributing to long-term.
I have been fortunate to have a wide range of experiences over my 25 year career with roughly half of that time working in public accounting and the other half with private industry or self employed.  I have worked on both coasts and in companies ranging in size from early stage venture backed companies to Fortune 100 companies.

“…family owned businesses are one of the best fits for me – I enjoy and respect the boot-strap approach that must happen for those companies to be successful…”

Being in public accounting allowed me access to literally hundreds of companies.  That, combined with my naturally inquisitive nature and my private company experience, have taught me that family owned businesses are one of the best fits for me – I enjoy and respect the boot-strap approach that must happen for those companies to be successful, and I enjoy working with owners to build wealth for their families and their employees.
Do you have any accomplishments from your previous position that you’re especially proud of?
I have a variety of accomplishments I’m proud of in my career. A few that stick out to me are re-engineering an accounting and finance department for a $20MM company; being promoted to partner at a local CPA firm in Northern California; leading a work-out situation for a hotel management company, including successful exits for 8 out of 9 distressed hotels.
What are your biggest strengths? How do you hope to make an impact at KleenMark?
Some of my biggest strengths include strategic and entrepreneurial thinking, leadership, communication, and strong analytical skills.I also love new things and challenges, both of which I see in abundance here at KleenMark. Those qualities mean that I am excellent at getting things started, which is why I’m excited about the role of helping KleenMark with growth through acquisition as well as organic.
Plus, my depth of skill and experience in accounting and infrastructure will allow me to quickly navigate incorporating new systems as needed to accommodate growth and execute leadership’s vision.

Above: Tim Waldsmith, KleenMark COO, has a little fun during Trina’s photo shoot

Can you share a little bit with us about how you plan to approach running the finance and accounting department?
I would say my management style is hands-off. I believe in working very closely with my team to set mutually agreed upon goals and then I get out of the way and let them perform.
However, once they have been empowered, I am pretty strict on holding individuals accountable for achieving the goals they have agreed on. Ultimately I believe in treating people with respect and integrity, and expect the same in return.

“I believe in working very closely with my team to set mutually agreed upon goals and then I get out of the way and let them perform.”

Finally onto some fun facts. Where did you go to college, what is your degree?
I graduated from the University of Colorado, Boulder with a BS in Accounting and the New College of California, with a MA in Environmental Entrepreneurship.
Can you talk a little bit about your life outside of work?
I’m married with 2 step children; Nicholas (23) and Ally (25); and a dog named Jezzie who is a 13 year old Australian Shepherd mix .
Do you have any hobbies or other fun facts about yourself to share?
In my free time some of my favorite hobbies are golfing, cake decorating, rubber stamping, gardening and travel.
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Scott Stevenson at KleenMark Ops Meeting

Spring Operations Meeting Recap

Madison, WI – This past quarter at KleenMark has been one of the biggest growth periods in our company’s history. With several large new accounts starting up all over Wisconsin and the Midwest, this year’s Spring Ops Meeting was all about managing growth without losing sight of what really matter’s to our customers.

Meeting Highlights

Scott Stevenson, President and CEO, opened the meeting with a great retelling of the history of KleenMark while Tim Waldsmith, COO, took the opportunity to thank everyone for all of their hard work. Other highlights included a review of our past quarter, notes on employee and customer advocacy, and an update on our internal game, KleenMark Battleship, that is designed to keep everyone focused on our key company KPI’s while giving us a fun game to rally around.
Later in the meeting we were also treated to a visit from KleenMark Founder and Chairman of the Board, Jack Stevenson, who shared his wisdom from over 50 years in the industry and some great anecdotes from our history.
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Operations Town Hall

Finally, one of the best parts of the meeting was without a doubt the Operations Town Hall. Our goal at KleenMark is to make sure that our entire team is invested in our process and we know that can’t happen unless people feel like they understand why and how key decisions are made. So for the Town Hall everyone in the room was given the opportunity to ask our executive team ANY question they wanted to about our business…
…AND the leaders had to give an answer.
Fortunately we had several extremely intelligent questions from our operations team that lead to some great dialogue. Thanks to the candor of everyone in the room and the great results, we are excited to continue these events in the future.
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Scott Stevenson and Miguel Villagomez

Miguel Villagomez Promoted to KleenMark Director of Medical Operations

Scott Stevenson and Miguel Villagomez

Scott Stevenson Congratulates Miguel Villagomez on his promotion to KleenMark Director of Medical Operations

Madison, WI – KleenMark is happy to announce the promotion of Miguel Villagomez to Director of Medical Operations. Miguel has been a dedicated employee of KleenMark for twenty years. He started as a cleaner, moved into a supervisor position and worked his way up to become an Account Manager. Miguel exemplifies KleenMark’s apparition of growth.

Miguel is extremely hard-working and brings decades of experience to his new role as Director of Medical Operations. Miguel has established himself as the company’s “go to” colleague no matter what the need may be. Through KleenMark’s growth and transition over the past 20 years, Miguel has remained its one constant operations leader.

Miguel will oversee KleenMark’s emerging market; the Healthcare space in Madison.  In addition, Miguel will provide leadership, oversight of operations and consultation on all KleenMark‘s medical portfolio and future growth opportunities.

Please join us in congratulating Miguel on his much deserved promotion and wish him well in his new endeavor.

Tim Waldsmith is the Chief Operation Officer for KleenMark

KleenMark Names Tim Waldsmith COO

Tim Waldsmith is the Chief Operation Officer for KleenMark
Industry Veteran to Lead KleenMark Operations and Sales Teams.
Madison, Wisconsin – July 24, 2013 – KleenMark, a nearly 60-year-old, family-owned commercial cleaning and facility supplies company, has named Tim Waldsmith its new Chief Operating Officer.
The 17-year industry veteran is responsible for maintaining and strengthening customer relations, developing operational efficiencies, monitoring quality, and expanding services. He oversees operations and sales companywide.
Waldsmith joins KleenMark from ARAMARK, a professional services company providing facilities management, food services and uniforms to offices, health care institutions, universities, school districts, stadiums and arenas.
During his nearly 10-year career at ARAMARK, Waldsmith most recently served as the Vice President of Operations for the Great Lakes/West Region. He oversaw and developed a large portfolio, grew customer relationships, and managed nine district managers and a support team across 14 states.

“Tim’s customer-focused approach, leadership skills and experience in the facilities management industry will continue to deepen our customer partnerships,” said Scott Stevenson, KleenMark President and CEO, “and that is our priority.”

Prior to ARAMARK, Waldsmith served eight years within the hospitality industry and rose to the position of Regional Director of Operations at ESA Services, Inc. (Extended Stay America Hotels).
He earned his Bachelor of Science, Hospitality Management degree from the University of Alabama and recently relocated to Madison from St. Louis. Waldsmith operates from KleenMark’s headquarters in Madison, WI and reports to Scott Stevenson.
See the announcement in the Wisconsin State Journal.
About KleenMark
KleenMark, a family-owned commercial cleaning and facility supplies company since 1956, serves the office, health care, industrial/manufacturing, education and retail industries. The company is committed to supporting its customers’ business goals, image and the health of their occupants through high-quality service and cleaning for health.  This commitment is reinforced with its Cleaning Industry Management Standard-Green Building (CIMS-GB) certification.
KleenMark is headquartered in Madison, WI where it features an equipment and supplies showroom and the KleenMark University.  It has branches in Milwaukee and Appleton, WI and does business throughout Wisconsin, northern Illinois and northern Michigan. For more information regarding KleenMark and its services visit kleenmark.com or call 800-422-5159.
Contact: Josh Haroldson, Marketing Manager, jharoldson@kleenmark.com

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